Beauty Collection is a company that tries to meet all your beauty and styling needs. All of their products are hand selected by professionals to ensure they offer their customers the best products available form around the world. This means that customers have the opportunity to purchase a wide selection of quality beauty products to suit a variety of budgets. Included in the range of products that are available from Beauty Collection are the following:
Within each of these product categories are huge selection of brands to choose from. These include:
The Beauty Collection website is easy to navigate with products clearly categorized. Each product has a clear imager and product description with the price and any saving clearly displayed alongside. Product information contains details about ingredients and any appealing features, such as whether the product is hypoallergenic. Products can be viewed by brand, name or price so it is easy to refine your search. Beauty Collection have regular promotions on their products and shipping which is another appealing feature of buying beauty products from Beauty Collection.
Beauty Collection began as a family-owned business in July 2000. While the products are still handpicked from around the world, this business has now evolved into Internet business alongside the three California based stores which are located in Malibu, West Hollywood and Calabasas. Although beauty professionals provide services for Beauty Collection, the managers at the core of the operation are Lawrence Mortenson, Vice President of marketing, Aurora Smith, accounting manger and Sarah Zylstra, the ecommerce manager.
There are several methods of contacting Beauty Collection and this company welcome any queries, concerns or comments from their customers. Firstly, they may be contacted in writing at their headquarters. The address given for this is Beauty Collection, 7862 Burnet Avenue, van Nuys, CA 91405. Secondly, Beauty Collection can be contacted by telephone on 866-881-8393. Another option for customers is to choose to contact them by email if they prefer. A link is provided on the ’contact us’ page of th4e website and this is email@example.com. Finally, there is a form to complete on the ‘contact us’ page where customers can leave a message for Beauty Collection.
When looking at individual products at Beauty Collection you can view reviews and feedback about each of the products from previous customers. There are also many reviews available on the Internet and these predominantly reflect positive experiences of customers. Overall, customers would appear to be pleased with both the products and the customer service that they have received. Some examples of the positive reviews that they have received from resellerratings.com are:
"Excellent on-line store. Ordered my items on Friday before 1pm received on Saturday early afternoon. Packaged nicely and received in perfect condition. "
"Awesome, great shipping, they had problems with posting my tracking number so I called and lady was really nice. Also got an 80 dollar hair straightener free with my order by using their promo code flatiron or u can use the blow dryer code. Can't believe it. The tria hair remover laser is same price as on tria website and no taxes and got free shipping and a free 80 dollar flat ironer. Thanks guys great job."
However, like with most online businesses, there have been some negative reviews about Beauty Collection although these are very much in the minority. An example of such a review is:
“I ordered something a month ago, but I haven’t received the order, have tried to contact customer service 5 times but no answer. I will never order from here again! it's really poor service.”
Consumer websites have also written good reviews about Beauty Collection. Retailmenot.com have given Beauty Collection 4 out of 5 stars. They have said about the site:
“Beauty Collection is a discount retailer that offers beauty products, well-being products, fragrances and home decor. Consumers review the retailer positively for the variety in its products, discounts and fast shipping. The website allows consumers to subscribe to emails about updates and promotional offers.”
Beauty Collection have been awarded BBB accreditation. They first became accredited with BBB on 01/25/2009. Their current BBB rating is A+. This is based on the length of time the business has been running, the information that is available about the business and the number of complaints that have been made and how Beauty Collection have handled and resolved these complaints. BBB have only 3 complaints about Beauty Collection in the past 3 years and all of these complaints have been resolved. This suggests that Beauty Collection have a low volume of complaints and that, as a business, they are excellent at resolving any issues.
Beauty Collection have also had press coverage. There has been both local and national features and coverage about Beauty Collection in both consumer and trade publications. Among these publications are:
- Women’s Wear Daily
Furthermore, Beauty Collection display a certificate for ‘Stella Service’ for which they were awarded the top rated accolade of excellent. This is in recognition of the excellent service that has been provided by Beauty Collection.
Evidence suggests that Beauty Collection has good website popularity. Google Page Rank have given Beauty Collection a page rank of 4 out of 10. Compete.com estimate that Beauty Collection had 8,853 unique visitors during the month of September 2012 and have given them a page rank of 158,062. In comparison to four other similar websites, Beauty Collection was ranked in second position with Moroccan oil.com in first position with 19,580 unique visitors and mississaugabeautysupply.com finishing in fifth place with 46 unique visitors. Alexa.com have given Beauty Collection a global page rank of 378,347 and a US page rank of 97,638. They state that there are 350 other sites that are linked in to Beauty Collection. Alexa.com also provide demographic information about the average person who uses this website. Demographic information shows that the typical visitor to Beauty Collection will be a female aged between 25 and 34 who has a college education and is browsing the website from work.
Beauty Collection use a combination of their own blog and social media websites to interact with their customers and promote their business. The Beauty Collection blog is updated several times a week. It is a combination of promotional features and fashion or beauty articles. Blogs are written both by staff from the Beauty Collection and from guest bloggers. Beauty Collection also use Facebook as a way of promoting their business. They have 7,135 likes and 276 people are talking about their Facebook page. This page is used to market their business, inform people of current promotions or new products and to interact with customers. Winners of competitions are also announced on their Facebook page. Beauty Collection have 3,128 followers on Twitter. Tweets are usually added on a daily basis. This page is used I a similar way to their Facebook page. The final way that Beauty Collection use social media to promote their business and connect with their customers is You Tube. Beauty Collection have 150 subscribers on You Tube. Videos are uploaded promoting ways to use the products that are sold by Beauty Collection and giving useful style and beauty tips.
According to Google Safe Browsing Diagnostics, Beauty Collection is a safe and secure site. 12 pages have been tested on the website over the past 90 days. This has revealed that Beauty Collection is not currently listed as being suspicious, they do not host malicious software and they have not acted as an intermediary for the infection of other sites. Also, Beauty Collection inform their customers that they use SSL encryption technology. This ensures that any financial and personal data that is entered by customers during transactions is safe and secure.
The pricing at Beauty Collection is similar to or better than many other websites that sell similar products, such as Cosmetic America. The products are sold at a variety of prices that will suit many different budgets. Some examples of the pricing at Beauty Collection are:
Children’s hair care products- there are 55 products to choose from. These are priced between $4.50 and $43.
Men’s cleansers- the range of 14 products cost between $15 and $42.
Lip gloss- there are 33 different lip glosses to choose from at Beauty Collection. The cheapest lip gloss costs $17 and the most expensive lip gloss costs $30.
There are also many other pricing advantages to shopping at Beauty Collection. These include the following:
Free shipping and free samples with all orders over $40.
Regular promotions and discounts.
Consistently good prices.
Competitions to win products.
Signing up to email newsletters gives eligibility for further offers and promotions.
By spending up to certain amounts you can receive free products.
The shipping rates and policies at Beauty Collection are clearly outlined in the FAQ section of their website. Items that are ordered that are in stock will usually be dispatched within one business day. Shipping rates are calculated during the checkout procedure but any orders over $40 that are being delivered within the contiguous United States are eligible for free shipping. Beauty Collection are happy to deliver orders internationally. However, these orders must be placed directly with customer service by telephone, rather than ordering online. Shipping rates will then be calculated accordingly.
Beauty Collection offer their customers a number of different options to pay for their orders. They accept the following credit cards:
- American Express
They also accept payment via PayPal if you prefer. Some people find this option quicker and easier. Customers can simply select their preferred method of payment when completing the checkout procedure. At this time Beauty Collection do not accept any other methods of payment such as cash, personal checks, eBillMe or other similar methods of payment. However, if customers prefer, they can shop in one of their many stores which do accept cash and personal checks.
Beauty Collection are happy to offer refunds or exchanges for any products that have not been used or opened so long as it is less than 30 days since the shipping date. It is requested that customers contact firstname.lastname@example.org for a Refund Authorization Number (RA Number). They must include their name, order number, items to be returned and the reason for return. It may take up to 15 days for refunds to be processed. The refund will be issued to the customers account but shipping and handling charges cannot be refunded. There are a number of exceptions for items that cannot be returned or refunded. These included tweezers, lash curlers, hair brushes, shaving brushes, toothbrushes, combs, razors and scissors.
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